Cancellation Policy

$125 TRIP FEE

Cancellations must be made 24 hours in advance.

The Inspection Agreement must be signed within 1 calendar day or risk losing your inspection timeslot.

Home Inspection appointments are fixed appointments that are blocked off for the day and time. That generally means that we aren’t able to schedule someone else’s inspection at the same time or replace your inspection with someone else’s last-minute.

Cancellations must be made 24 hours in advance. It’s your responsibility to make sure the selling parties are ready for the inspection on the agreed date and time. Cancellations with less than 24 hours notice will be charged a standard, non-negotiable $125 Trip Fee.

Some folks like to sign and pay on-site and that’s OK. As such, “unsigned agreements” or “unpaid inspections” are not the same thing as a confirmed cancellation (via email, phone or text).

Inspections that are booked last-minute, within the 24-hour time window, are also subject to the same policy and will be charged a standard $125 Trip Fee.

There are many reasons why we must enforce our cancellation policy:

Mutual respect (both parties should respect each other’s time)
Accountability (when people have a financial obligation they are less likely to cancel on short notice, forget and not be accountable/price shop)
Loss of company revenue (there are costs associated with every business hour)
Scheduling (backfilling can be difficult to impossible)
Vetting policy abusers (unfortunately some people will cancel over and over again)
Some exceptions can be made on a case by case basis.